I work as Fractional COO, typically with founder-led businesses turning over £2m to £8m. Here's what that looks like in practice.
Customer complaints are rising. Teams are firefighting. Nobody's quite sure who owns what.
You've grown fast and the operations haven't kept up. I come in, find what's actually broken, and fix it — quickly and without drama.
You're launching new markets, adding products, growing headcount. But the processes, the team design, and the operating rhythm haven't scaled with you.
I build the structure that lets you grow without it all falling over.
Restructuring. Funding pressure. A leadership gap. A turnaround.
These moments need someone who's been in the room before — who can stabilise fast, make hard calls with care, and keep the team with you through it.
We start with a conversation. No pitch, no proposal — just an honest discussion about what's going on in your business and whether I'm the right person to help.
If there's a fit, I'll usually suggest starting with a short diagnostic period — two to four weeks where I get properly under the bonnet. I'll tell you exactly what I'm seeing, what I think needs fixing first, and what good looks like from here.
From there we agree scope, pace, and commitment together. I don't do long rigid contracts or unnecessary overhead. I work the way the business needs me to — sometimes three days a week, sometimes full time through a critical period, sometimes stepping back once the foundations are in place.
Most of my clients come back, or refer someone they know. That's the measure I care about most.
✔ 15+ years of senior operational leadership, tested in fintech, healthtech, and high-growth SaaS, including under real pressure (FCA-regulated environments, a Chapter 11 turnaround)
✔ Hands-on, no-nonsense leadership. I don't write reports and disappear. I stay until it's working.
✔ Flexible engagement, from a short focused project to ongoing part-time support, for as long as you actually need it
✔ Deployable quickly, usually within one to two weeks of agreeing terms