I work fractionally or as interim COO — typically with Series A to C businesses for three to twelve month engagements. Here's what that looks like in practice.
Customer complaints are rising. Teams are firefighting. Nobody's quite sure who owns what.
You've grown fast and the operations haven't kept up. I come in, find what's actually broken, and fix it — quickly and without drama.
You're launching new markets, adding products, growing headcount. But the processes, the team design, and the operating rhythm haven't scaled with you.
I build the structure that lets you grow without it all falling over.
Restructuring. Funding pressure. A leadership gap. A turnaround.
These moments need someone who's been in the room before — who can stabilise fast, make hard calls with care, and keep the team with you through it.
We start with a conversation. No pitch, no proposal — just an honest discussion about what's going on in your business and whether I'm the right person to help.
If there's a fit, I'll usually suggest starting with a short diagnostic period — two to four weeks where I get properly under the bonnet. I'll tell you exactly what I'm seeing, what I think needs fixing first, and what good looks like from here.
From there we agree scope, pace, and commitment together. I don't do long rigid contracts or unnecessary overhead. I work the way the business needs me to — sometimes three days a week, sometimes full time through a critical period, sometimes stepping back once the foundations are in place.
Most of my clients come back, or refer someone they know. That's the measure I care about most.
✔ 15+ years operating at COO level across fintech, healthtech, and SaaS
✔ Experience in FCA-regulated environments and investor-backed businesses under pressure
✔ A track record of delivering results while keeping teams intact — even through Chapter 11
✔ Hands-on, no-nonsense leadership. I don't write reports and disappear. I stay until it's working.
✔ Deployable quickly — usually within one to two weeks of agreeing terms